Increasing effectiveness and closing faster with AI-driven tools: Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 Customer Engagement (CE) is a premier cloud-based customer relationship management (CRM) solution that enables customers to perform more effective outreach, close faster with AI-driven tools and increase marketing effectiveness – all while reducing costs.

How we can help | Insights Work with us

Mazars Microsoft advisors leverage experience and knowledge with industry-specific solutions – offering strategy, development, management and implementation services for the full suite of Microsoft intelligent business solutions focused on maximizing Dynamics 365 data-driven insights and decision-making tools.

How we can help

Dynamics customer insights – Deliver personalized customer experiences with the ultimate 360-degree view of your customers.

  • Optimize and orchestrate real-time customer journeys.
  • Personalize customer experiences in a cookie-free future while protecting customer privacy.
  • Exceed privacy standards and comply with the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) regulations and accessibility guidelines.

Dynamics 365 customer service – Help customer service agents close cases faster with AI- driven productivity tools that support agents with the right information at the right time.

Dynamics 365 marketing – Orchestrate personalized journeys across all touch points to strengthen relationships and earn loyalty.

  • Design, predict and deliver content through the right channels in the moment of interaction for personalized customer journeys.
  • Enable collaboration and multichannel content engagement assisted by AI.
  • Deliver relevant content in the right channel.

Contact center solutions – Transform your customer service center with a cloud-based, omni- channel customer engagement solution.

  • Improve your customer retention and loyalty.


People - Business people talking in modern office 1200x500

Featured insights


Eight ways to power your sales organization with CRM

CRM is a powerful tool to perform more effective customer outreach, identify leads, accelerate growth and increase profitability. Effective CRM capabilities support day-to-day operations and an organization's long-term success. A winning CRM strategy that aligns with executive-level goals must account for robust data management, scalability and advanced analytics, as well as a highly configurable technology platform that can integrate and grow with the organization. In this paper we explore eight ways to power your sales organization with CRM – helping business to develop effective strategies today to address future challenges for tomorrow.


Download now 

Eight ways to power your sales organization with CRM cover image

Work with us