Life sciences: IT process integration

IT process integration: international biopharmaceuticals provider


As part of an overall reorganization, the IT groups were combined organizationally and integrated within an entirely new operating model. However, two global IT governance systems and frameworks still existed, and in some cases local frameworks and procedures existed in various parts of the world. This led to inconsistencies in approach and customer service levels (quality) and increased overall regulatory and compliance risk. The client needed to develop and implement a common IT Governance System that would provide the means for IT staff and teams to: work effectively and efficiently, on a consistent basis

  • Work effectively and efficiently, on a consistent basis
  • Follow IT best practices across the entire organization
  • Ensure compliance in a heavily regulated industry
  • Maximize collaboration and innovation to better serve the needs of the business


The Mazars team was heavily involved in developing the strategy for the integration and harmonization of the two IT Governance Systems and the customization of the framework to fit the client’s new operating model. Mazars USA managed a phased implementation of the Governance System that included:

  • Determination of the “to-be” list of IT processes and benchmarking framework
  • Identification of the new process owners for all key IT processes and activities
  • Development a project plan, prioritizing the most critical IT processes
  • Development and documentation of processes, standards and procedures
  • Creation of an executive level process impact and maturity dashboard for monitoring processes and continuous improvement
  • Development and implementation of a new portal for delivery of process and procedure information to IT and customers of IT


The Mazars team played a key role in helping our client integrate and harmonize the IT processes and delivery mechanisms and established a foundation that supported one way for IT to work across the globe that was:

  • Based on best practices
  • Leaner an simpler
  • Focused on delivering more to IT’s customers in less time, while maintaining quality and ensuring compliance

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