Life sciences: IT governance system
Challenge:
Separate IT groups tended to operate in silos, without understanding the interdependencies of their activities with other IT and business processes. The client needed to develop and implement a common IT Governance System that would provide the means for IT staff and teams to:
- Work effectively and efficiently, on a consistent basis
- Follow IT best practices across the entire organization
- Ensure compliance in a heavily regulated industry
- Maximize collaboration and innovation to better serve the needs of the business
Solution:
Mazars facilitated the selection of an IT framework and benchmarking model and the customization of the framework to fir the client’s operating model and culture. Mazars managed a phased implementation of the Governance System that included:
- Obtaining executive buy-in on the final Governance Framework
- Identifying process owners for all key IT processes and activities
- Developing a project plan, prioritizing the most critical IT processes
- Implementing a process development, training and change control methodology
- Working with process owners to develop and document processes, standards and procedures in a collaborative manner, accounting for interdependencies with other key processes
- Developing and implementing a portal for delivery of process and procedure information to IT and customers of IT
Results:
The Mazars team was able to develop and imbed an IT Governance System across the entire IT organization that provided the foundation for a “customer focused”, effective IT operating model and that:
- Established clear, unambiguous roles and responsibilities for IT quality and validation activities
- Improved productivity by providing easy access to the information IT staff needed to do their jobs and improved communications and training processes
- Facilitated a significant culture change, promoting collaboration and breaking down silos
- Generated business value through implementing stable, repeatable processes allowing management and employees to focus on process optimization and innovation
- Provided the means to monitor, control and capture changes that are made in processes thereby maintaining the operating knowledge of the IT organization