Healthcare: information technology: physician group

Challenge:

Prior to the EMR implementation, most sites utilized paper medical records and a mixture of disparate registration and scheduling applications; a few were also using standalone EMR systems. Each physician site had different workflows, policies, and staff roles and responsibilities. In order to provide continuity of care in a more cost-effective manner, enhance reporting capabilities and enable enterprise-wide access to patients’ records, the physician group sought to implement a single, integrated EMR.

Solution:

Mazars, working with management and the physician leaders, developed a plan to successfully implement the selected integrated EMR system at all physician sites. The team:

• Identified the unique functional requirements needed at each site, as well as current and future state workflows
• Established appropriate project management governance and processes to ensure implementation issues were addressed and resolved in a timely manner
• Provided coordination and oversight of critical tasks to ensure project milestones were met

Results:

• Standardized operational procedures and increased coordination of care across all sites
• Optimized system functionality and patient throughput to support the unique needs of each site
• Enhanced staff productivity and operational cost-effectiveness
• Improved reporting tools and ability to gather data for Meaningful Use, Patient Centered Medical Home, and other accreditation and regulatory needs
• Reduced EMR ongoing support costs and requirements