Microsoft Teams enterprise deployment: International life sciences company
Our client was an international biopharmaceutical company seeking to transition from Skype for Business (SfB) to Microsoft Teams before the product was sunsetted in Q3 2021. The client understood that Microsoft Teams is not just a video conferencing solution and saw the potential it had to drive time and cost saving efficiencies while making collaboration easier and more effective for users. To ensure these benefits were realized, they sought a trusted partner with the Microsoft Teams technical knowledge needed to configure the platform and the change leadership expertise to effectively transition users
Solution:
To address the challenge, Mazars designed a deployment plan, configured a Microsoft Teams policy, and developed/executed an organizational change plan tailored to the client’s change appetite, security posture, and application landscape. Project components:
- Designed a phased deployment approach to ease users onto Microsoft Teams and smoothly transition to new ways of working
- Facilitated a governance workshop with key stakeholders to decide on critical security, retention, and integration settings to ensure data protection
- Developed the processes and operational plans needed to support Microsoft Teams and its users after project conclusion
- Configured a Microsoft Teams policy to reflect governance and support model decisions
- Created a “Support and Best Practices Team” to drive engagement with the platform, centralize guidance and training info, and interactively support users
- Provided consultative white-glove Microsoft Teams design and adoption support for new high-value Teams in support of transitioning key initiatives and groups to the Teams
The result:
This approach afforded the business a smooth, user-friendly transition from SfB to Microsoft Teams and unlocked new collaborative capabilities. The client realized the following benefits:
- Transitioned seamlessly from an aging conferencing solution to Microsoft’s preferred conferencing platform
- Configured a Teams policy aligned with company security policies and standards to ensure protection of company data and IP
- Enabled strong platform adoption driven by change approach
- 90% of users adopted Teams meeting solutions within 1 month of deployment
- 67% of users became members of at least 2 Teams within 1 month of Teams & Channels deployment
- Empowered users to collaborate more effectively and efficiently
- 82% of users reported collaborating more effectively with Teams
- 85% of users reported collaborating more efficiently with Teams
- 72% of users reported collaborating was easier with Teams
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