Microsoft Mesh: Revolutionizing the way we connect
Microsoft Mesh can create a culture of immersive experience, enabling interaction in a more and more remote environment at the forefront of the modern workplace.
Thought leadership for transformation, enabled by Microsoft
ServicesConsultingTechnology & digital consultingMicrosoft solutions and services
Thought leadership for transformation
Learn more about how we're helping our clients anticipate what's next.
Stay current on the latest news and regulations impacting your transformation, enabled by Microsoft.
The total experience for retailSucceeding in retail is challenging. How can retailers revolutionize operations, create customer engagement, and build customer loyalty all at the same time? By providing the "total experience." The “total experience” isn’t beyond grasp with the effective use of artificial intelligence (AI) to inform every aspect of retail operations. The potential results are remarkable: AI can help retailers stand out, keep customers coming back and stay ahead of changing expectations. |
 |
Making the B2B e-Commerce journey with Microsoft Dynamics 365At the intersection of business-to-business (B2B) commerce there are multiple touchpoints before products make their way to a final destination. Several stakeholders come together in cross-functional industries to serve other businesses as customers. Manufacturers, producers, suppliers, freight, transportation, distributors, wholesalers, and others collide in the B2B landscape. How does a business that sells exclusively to other businesses capitalize on e-commerce growth and acceptance in the marketplace? The same end customer-centric strategies don’t always work in the B2B marketplace. Typically, B2B sales are at a significantly higher scale than everyday storefront customers. Larger scale purchases necessitate a larger scale sales operations strategy. |
 |
The total experience for retail
Revolutionize retail operations with AI, create customer engagement and build loyalty.
Revolutionizing retail operations with AI
Revolutionizing retail operations with AI: the Dynamics 365 edge.
Personalizing retail: Engagement with Dynamics 365
Staying ahead of the competition in 2024 means retail companies must adopt a "total experience" approach that leverages emerging artificial intelligence (AI) solutions to improve every aspect of business operations.
Building customer loyalty in retail
The "total experience" is on track for significant retail impact in 2024. It’s characterized by a combination of streamlined operations and increased engagement, enhanced customer loyalty and improved customer/associate interactions.
Eight ways to power your sales with CRM
Tools for more effective customer engagement.
Improving business for consumer goods companies
Microsoft Dynamics 365 Commerce and Supply Chain help meet business challenges.
Unleashing the power of Dynamics 365 F&O
Streamlining operations, real-time insights, scalability and enhanced security
The power of Dynamics 365 for customer engagement
Features and benefits of Microsoft's CRM solutions
Supporting AI momentum
How can AI potentially fit within organizations to help drive business?
Why data quality matters
Likely more than once, you’ve witnessed executives and decision-makers review dashboards and reports and then say: “This looks great, but I’m not comfortable relying on it to make important decisions because, fundamentally, I don’t trust the data.”
Contact us
Every company is unique and so is its digital business transformation journey. Digital transformation is about adopting technology to accelerate business transformation, with the goal of capitalizing on new opportunities to achieve better outcomes.
Request a Microsoft demo
Accelerate transformation with a winning team.
Maximizing Microsoft One Version
In 2018, Microsoft introduced One Version service updates, a game-changing solution to Dynamics 365 Finance & Operations (F&O) updates.
5 steps to modernize your contact center
The growth of online marketing, social media and smartphones is causing firms to integrate all channels to ensure the customer experience is seamless and consistent, regardless of channel or device.
Microsoft’s Intelligent Order Management
Supply and demand, it is the core of any company with a storefront. Successful companies are the ones that master and use the theory of Supply and Demand to their advantage. Delicately weaving supply chain, inventory management, and order fulfillment into the theory of supply and demand opens doors for customizing an operations system that captures the largest market share and wins over customer loyalty...
The Next Technology Investment
How to Win Over Your CEO for the Technology Investment.
Making the B2B e-Commerce Journey with Microsoft
At the intersection of business-to-business commerce there are multiple touchpoints before products make their way to a final destination. Several stakeholders come together in cross-functional industries to serve other businesses as customers. Manufacturers, producers, suppliers, freight, transportation, distributors, wholesalers, and others collide in the B2B landscape.
Omnichannel strategies for contact centers a guide
Establishing an omnichannel strategy for customer service in your contact center is the premier way to increase engagement, improve your customer service satisfaction (CSAT) and net promoter (NPS) scores. It's also the best way to provide excellent customer service.
Microsoft Dynamics Cloud Migration Strategies
For Microsoft Dynamics clients, the extended support for on-premises solutions is soon expiring. Now is the perfect time for clients to consider a cloud migration strategy. A major benefit of cloud migration and moving to Microsoft’s modern support model is the opportunity for clients to receive seamless support, servicing and a unified agent experience.
Defining the customer journey
E-commerce customer journeys can vary by industry, type of customer, geography, and more. What will that journey look like for your B2B or B2C customers? Regardless of other factors, at the outset, it often begins with an internet search or a social media touchpoint. A well-placed ad or redirect can begin the customer engagement process, linking that person to an online store to start browsing.
Roadmaps to customer excellence: e-Commerce
Business leaders are accustomed to hearing about the essential role that e-commerce plays for modern enterprises, large and small. But e-commerce requires a well-thought-out strategy.
Modernizing warehouses
Supporting manufacturers with Microsoft Dynamics D365 MHAX.