Roadmaps to customer excellence: e-Commerce innovation with Microsoft Dynamics 365 Commerce
Roadmaps to customer excellence: e-Commerce
E-commerce is booming, and 2024 is expected to be another record-breaking year. Globally, e-commerce sales are projected to reach $6.31 trillion in 2024, up from $5.72 trillion in 2023 representing a 10.4% growth rate. (Source: Insider Intelligence).
In the US, e-commerce sales are expected to hit $1.06 trillion in 2024, representing over 21% of total retail sales, with an overall growth rate of 7.8%. (Source: Statista)
Making sense of the e-commerce revolution
The potential challenges and opportunities of e-commerce investment can be overwhelming. Companies starting on an e-commerce journey need to be able to gain customer insight and have access to real-time AI, intelligent search, and discovery, connected e-commerce, and omnichannel options. And, where e-commerce solutions are already in place, many companies are poorly prepared to leverage their technical capabilities to the fullest.
Microsoft Dynamics 365 Commerce offers customers well-structured plans and technical support that can deliver the desired e-commerce success. The Dynamics 365 Commerce platform supports loyalty programs, advanced warehouse management, real-time order tracking, inventory tracking and replenishment. Yet despite the capabilities, many companies do not leverage the full suite of capabilities. |
In my experience, many organizations have disconnected systems that have evolved in isolation, with some only loosely connected - such as separate POS, finance, and warehousing systems. This erodes customer satisfaction levels and increases the customer churn propensity. Ivan Cole |
The Mazars team applies its extensive experience as a Microsoft partner and the best practices of the Microsoft Catalyst program to aid companies with planning their customers' e-commerce experience. These result in carefully crafted plans, documentation, tailored best practices, and a great e-commerce system.
Mazars is committed to helping our customers put in place emerging technologies that will fuel growth and efficiency for their organizations. Our teams continuously evolve by enabling end-to-end business scenarios in our Mazars US Innovation Center, orchestrating integrated Microsoft cloud business applications.
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