Water and Wastewater Contract Operations Market Report
The National Association of Water Companies (NAWC) has released the 2018 edition of the Contract Operations Market Report, produced by Mazars, a leading audit, tax and advisory firm in the US.
The National Association of Water Companies (NAWC) has released the 2018 edition of the Contract Operations Market Report, produced by Mazars, a leading audit, tax and advisory firm in the US. The report compiles survey data on the contract operations of water and wastewater utilities, with the goal of measuring industry growth and the performance of the private sector involved in these operations. This year’s report compares the latest data to the 2017 findings, better illustrating trends and sector performance.
Water and wastewater contract operators provide various services including professional management, technical expertise, financial controls, and human resources capabilities primarily to municipal, regional and federal authorities responsible for water and wastewater systems.
“Water and wastewater contract operators play a key role in supporting safe and reliable drinking water and wastewater service for public systems in communities across the nation,” said Robert Powelson, NAWC President and Chief Executive Officer. “Mazars’ recent report provides more granular information about this water industry segment so contract operators are able to serve customers even better as the industry grows.”
The study compiled survey data from 18 companies, including NAWC’s six largest members, on the contract operations of water and wastewater utilities.
The report demonstrates:
- Growing demand for contract operations services
- The companies surveyed manage nearly 6.8 billion gallons per day and serve more than 37 million people – an increase of nearly 5% over the prior year.
- Respondents service more clients (1,057, up from 1,015) and are generating more revenue ($1.6 billion, up from $1.4 billion).
- High overall customer satisfaction within the contract operations industry
- Greater than 99% retention rate with respondents reporting only eight contracts that reverted back to the public sector in 2018.
- Prevailing model is for full contract operations and maintenance agreements
- Nine out of 10 agreements are for full contract operations and maintenance rather than a segmented or limited role.
About Mazars USA LLP
Mazars USA LLP is an independent member firm of Mazars Group, an international audit, tax and advisory organization with operations in 100+ countries and territories. With roots going back to 1921 in the US, the firm has significant national presence in strategic geographies, providing seamless access to 33,000+ professionals around the world. Our industry specialists deliver tailored services to a wide range of clients across sectors, including individuals, high-growth emerging companies, privately-owned businesses and large enterprises.